Fastlane Systems provides a tailored outsourced network management service.

We specialise in house with Windows and Netware based networks. We are also currently able to provide assisted support for Red Hat Linux through our network of strategic partnerships.



Our range of services include:

• User set up and management.
• Back up strategies and audit.
• Peripheral maintenance and replacement.
• Printer services set-ups.
• Server installation and upgrades.
• Terminal Services thin and thick client implementation.
• Wireless and Cabled infrastructure set up and management.
• High speed WAN links using aggregated broadband technology.
• Hardware redundancy strategies to avoid downtime.
• Secure remote access for key workers.
• Strategic planning to meet business needs.

All of our customers benefit from a fully managed web based help desk which accepts support requests and directs the requests automatically to the appropriate Fastlane Systems personnel.

The helpdesk monitors and tracks each "support ticket" to ensure that every reported issue is dealt with in a timely manner.

Using the latest in secure remote connectivity, we are able to respond quickly to support issues and in most cases resolve issues without the need to visit site.



In the cases where a site visit is found to be necessary, Fastlane Systems is ideally situated in the heart of the UK motorway and rail systems to be able to react within contracted time scales.

Our service usually includes regular scheduled meetings with the customer to review performance, identify recurring issues and review targets.