Often overlooked, we believe that there is a need for remote desktop support of the individual user whether stand alone or part of a company network.



Business users now view the PC as a tool comparable to the telephone – it exists, so it should work.

Mostly, this is so, but when things go wrong with a PC, they tend to have a greater effect on the business than does a broken telephone instrument.

Routine tasks such as file backup, virus definition maintenance, Microsoft updates, performance monitoring and disk health checks are often overlooked.



Fastlane Systems offers a range of services specifically tailored to meet the needs of the individuals in an organisation. This will generally start with an initial consultation to assess the specific needs. The age, specification, location and condition of the equipment will be examined; it’s usage will be assessed and a proposal for planned support and maintenance will be submitted and agreed.

An IT strategic plan will allow for the structured upgrading of equipment and user training in line with the business needs of the customer.

Planned support comprises a mixture of site visits, telephone support and remote monitoring. An online helpdesk and knowledgebase is maintained by Fastlane Systems where users may log on to report any issues and also view frequently asked questions (FAQ) with suggested solutions.

Using the same secure technology employed in supporting networks, Fastlane Systems provides a comprehensive package that is comparable to having in-house support but with the benefit from lower comparable costs.



Summary at a glance:

• Telephone advice
• Secure remote access (VPN)
• Real time diagnosis
• Arranged site visits
• Dedicated on line Helpdesk
• Specialist training courses
• Planned upgrades and maintenance
• Microsoft professionals
• SLA - Service level agreement
• Fastlane Systems has the answer.